Privacy Policy
Website Privacy Policy version: January 2026
This website is provided by Protec Healthcare Products Limited a company registered in England and Wales under company registration number 07698454 our registered office is at Westgate Business Park, Middleway, St. Blazey, PL24 2GE. (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation that is legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your ‘personal data’) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 16 years of age. If you are aware that any personal data of anyone under 16 years of age has been shared with our website, please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
What this policy applies to
Personal data we collect about you
How your personal data is collected
How and why we use your personal data
Marketing
Who we share your personal data with
How long your personal data will be kept
Transferring your personal data out of the UK
Your rights
Keeping your personal data secure
How to complain
Changes to this privacy policy
How to contact us
What this policy applies to
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by us and certain trusted third parties to make additional products and services available to you. Those other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We may collect and use the following personal data about you:
your name, address and contact information, including email address and telephone number and company details
information to check and verify your identity, e.g. date of birth
your billing information, transaction and payment card or other payment method information
bank account and payment details
details of any information, feedback or other matters you give us by phone, email, post or via social media
your account details, such as username and login details
your activities on, and use of, our website
information about the services we provide to you
your contact history, purchase history and saved items
information about how you use our website and technology systems
your responses to surveys, competitions and promotions
If you do not provide personal data we ask for where it is indicated to be ‘required’ at the point of collection (such as when you open an account with us), it may delay or prevent us from providing products and services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website, and indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explain our Cookie Policy
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, such as:
where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
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What we use your personal data for
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Our reasons
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Create and manage your account with us
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For our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you.
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Providing products and/or services to you
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To perform our contract with you or to take steps at your request before entering into a contract.
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Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us
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For our legitimate interests or those of a third party, such as to minimise fraud that could be damaging for you and/or us.
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To enforce legal rights or defend or undertake legal proceedings
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Depending on the circumstances:
To comply with our legal and regulatory obligations
In other cases, for our legitimate interests or those of a third party, including, to protect our business, interests and rights or those of others
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Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website
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Depending on the circumstances:
Your consent as gathered by the separate cookies tool on our website see our Cookie Policy.
Where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you at the best price
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Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended
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Depending on the circumstances:
Your consent as gathered by cookies as set out in our Cookie Policy.
Where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, so that we can be as efficient as we can so we can deliver the best service to you at the best price
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Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and/or services or other important notices
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Depending on the circumstances:
To comply with our legal and regulatory obligations and in other cases, for our legitimate interests or those of a third party, so that we can be as efficient as we can so we can deliver the best service to you at the best price
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Protecting the security of systems and data
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To comply with our legal and regulatory obligations
We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, and to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
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Statistical analysis to help us manage our business, for example, in relation to our financial performance, customer base, product range or other efficiency measures
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For our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you at the best price
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Updating and enhancing customer records
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Depending on the circumstances:
To perform our contract with you or to take steps at your request before entering into a contract
To comply with our legal and regulatory obligations
Where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
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Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant
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To comply with our legal and regulatory obligations
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Marketing our services to existing and former customers
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For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
See ‘Marketing’ below for further information
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External audits and quality checks, e.g. for the audit of our accounts
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For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards
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We may need to share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases information will be anonymised where possible and only shared where necessary
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Depending on the circumstances:
To comply with our legal and regulatory obligations
In other cases, for our legitimate interests or those of a third party, i.e. to protect, realise or grow the value in our business and assets
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See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where it needs to be shared with others.
Marketing
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
contacting us at [email protected] or
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the Protec Group for marketing purposes.
For more information on your rights to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
third parties we use to help deliver our products and/or services to you, such as payment service providers, warehouses and delivery companies
other third parties we use to help us run our business, for example marketing agencies or website hosts and website analytics providers
We or the third parties mentioned above may occasionally also need to share personal data with:
external auditors, for example in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations
